Reasons

Some reasons to trust this channel

 

Independence and impartiality

IAUX BRASIL’s ombudsman professionals do not have any personal relationship with Dataprev’s direct and outsourced employees, suppliers, mitigating risks of partiality or intimidation;
Thus, it is assured that all reports and complaints will not be improperly intercepted, mainly by those who are involved in the complaints;
Another benefit is that all information received can’t be unduly accessed, altered or deleted.

Availability

The Complaint Channel is available by phone contact through the number 0000 000 0000 and also by WEB access. Dataprev's Complaint Channel is available 24 hours a day on the 365 days of the year;
IAUX BRASIL’s Executive Body provides continuous support to this Channel.

Professionalism

Trained and qualified professionals to attend, do preliminary analysis of the reports and complaints and provide due forwarding of the occurrences, increasing the assertiveness in the proper treatment of the occurrences;
Guarantee of independent, impartial and systematic receipt of the information and its timely and correct forwarding.

Guarantee of anonymity and secrecy

We provide contractual guarantees in which the parties concerned wanting to report incidents and complaints will not be identified if they so wish;
To ensure complete anonymity and security for the whistleblower, we do not identify computer’s IP and telephone numbers from which the denouncement, report or complaint originated;
The preservation of anonymity and confidentiality is the main motivation for a whistleblower, as these are factors that guarantee no retaliation.

 

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