Complaint Channel
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Complaint Channel
Dataprev's Complaint Channel is an independent and secure communication service, in which is possible to report conducts that are not in accordance with the company's Code of Ethical Conduct and Integrity, as well as violation of laws and regulations in force. It is a secure and confidential tool to report concerns surrounding occurrence of conduct deviations practiced by public agents related to Dataprev. All information is received by Iaux Brasil, an independent and specialized company, which after initial analysis of the information, forwards the report for analysis by the company's Ombudsman. This ensures professionalism, absolute secrecy and the proper treatment of each situation.
The Compliant Channel is available online and by phone 24 hours a day and 7 days a week, so you can register your complaint peacefully.
Feeling safe and secure about the occurrence to be reported, go to "Report an Incident", fill in the corresponding form and attach photos, documents or other files if you wish so. After submitting your report you will receive a protocol number which allows you to monitor and offer more information later, if necessary.
The IP of the electronic device used to register the report won’t be identified.
If you prefer, you can you can call to register a report to a Iaux’s ombudsman professional.
The 0800 available is exclusive to Dataprev and all calls are received by expert consultants, who will collect the necessary information to an assertive description of the facts and without compromising the security of the data, allowing Dataprev to analyze and treat properly the registered complaints.
The phone number used to call Dataprev’s Complaint Channel is not identified.
No, the reports can be identified or anonymous. However, if you identify yourself, your identity will be preserved. All information offered through this Channel will be treated with secrecy and confidentiality.
To facilitate the analysis of the situation you are reporting, it is important to observe and inform as many details as possible. Always report in a clear and detailed way:
What's going on;
Who are the people involved;
When it happened or since when the situation happens;
Where does the situation occur;
Does this situation keep on happening?
It is important that you use the reported people’s names instead of expressions like ‘him’ or ‘her’. If you wish so, it is possible to attach photos, documents or other files to your report.